Terms and Conditions st996 — Malaysia Digital Entertainment Platform Rules

These Terms and Conditions ("Terms") govern all aspects of your use of the ST996 platform, including the website, mobile app, games, financial transactions, and all related services. These Terms take effect as soon as you access or use any part of the ST996 platform.

St996 reserves the right to change, update, or improve these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform following any changes constitutes acceptance of the updated terms.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy st996, all of which together form the entire agreement between you and the platform.

To register and use ST996 services, you must meet the following requirements:

• Be at least 18 years old or the minimum age limit set by the laws of your country, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not be located in a country or region where online gambling activities are prohibited.
• Are not currently enrolled in any voluntary or mandatory self-exclusion program.
• Have never been suspended or banned from using the ST996 platform previously.

St996 reserves the right to request proof of identity and age at any time. The KYC (Know Your Customer) verification process is mandatory before any withdrawal is processed. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

Each individual is only permitted to own one active account at ST996. Holding multiple accounts is a violation of these Terms and may result in all associated accounts being suspended and all balances forfeited.

During registration, you are required to:

• Provide complete, accurate, and up-to-date personal information, including your full name, date of birth, phone number, and a valid email address.
• Create a strong and unique password. st996 recommends a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Ensure that the information provided matches the identification document to be used during KYC verification.

You are fully responsible for the security of your account. st996 will not be held liable for any losses resulting from unauthorised access to your account. Please contact customer support immediately if you suspect any suspicious activity on your account.

St996 provides a two-factor authentication (2FA) feature that is strongly recommended to be activated to enhance your account security.

St996 supports a variety of local payment methods including bank transfers (Maybank, CIMB, Public Bank, Bank Islam), Touch 'n Go eWallet, and GrabPay. All transactions are processed through a secure encryption system.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your account within 5 to 15 minutes after payment confirmation.
• St996 does not charge any processing fees for standard deposits.
• You may only deposit funds using a payment method registered in your own name.

Withdrawal:

• The minimum withdrawal amount is RM 50 per request.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Once KYC verification is complete, withdrawals are typically processed within 5 to 30 minutes.
• Withdrawals can only be made to a bank account or e-wallet registered under the same member's name.
• St996 reserves the right to request additional verification for withdrawals exceeding certain limits as a security measure.

Any attempt to abuse the payment system, including money laundering or fraud, will be reported to the relevant authorities and the account will be suspended immediately.

St996 offers a variety of bonuses and promotions from time to time. Each promotional offer is subject to specific terms and conditions stated on the Promotions. The following general terms apply to all bonuses:

• Each bonus may only be claimed once unless otherwise stated.
• Wagering requirements (rollover) must be fulfilled before any withdrawal from a bonus balance is permitted.
• St996 reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonus system abuse, including using multiple accounts to claim the same bonus, is a serious violation and may result in cancellation of all bonuses and account suspension.
• Bonuses are non-transferable to other members.
• St996 reserves the right to withhold or cancel bonuses if there is reasonable suspicion of fraud or system manipulation.

Members are encouraged to read the terms of each promotion carefully before accepting any offer. Should there be any conflict between specific promotion terms and these general terms, the specific promotion terms shall prevail.

All games on st996 use RNG (Random Number Generator) technology that has been independently verified by a third-party auditing body. This ensures that every game outcome is completely random and cannot be manipulated.

• Game results displayed on the platform are final and binding.
• Any technical interruption during a game session will be resolved based on st996's server data, which is considered the authoritative and accurate record.
• Confirmed bets cannot be cancelled unless due to a technical error verified by st996.
• St996 reserves the right to cancel any game round affected by a software error or unavoidable disruption.
• Members are prohibited from using any automation software, bots, or third-party tools to influence game outcomes.
• Legitimate game strategies are permitted, but any form of hacking, bug exploitation, or system manipulation is strictly prohibited.

For sports betting, ST996 uses live-updated odds. ST996 reserves the right to void or adjust any wagers accepted based on incorrect pricing information resulting from technical errors.

As a member of st996, you agree to:

• Use this platform for personal entertainment purposes only and not for any business or commercial purpose.
• Do not share your account login credentials with any other party.
• Do not use the platform for any illegal, fraudulent, or integrity-compromising activities.
• Notify st996 immediately if you suspect any unauthorised use of your account.
• Play responsibly and within your financial means.
• Do not attempt to access any part of the platform that you are not authorized to use.

St996 provides a range of responsible gaming tools including deposit limits, session time limits, and self-exclusion options. You are encouraged to use these tools whenever you feel the need. More information is available on the Responsible Gaming ours.

St996 reserves the right to suspend, restrict, or close any member account at any time without prior notice in the event of a terms violation, including but not limited to:

• Providing false information during registration or KYC verification.
• Ownership of multiple accounts.
• Abuse of the bonus or promotion system.
• Use of unauthorized software or automated bots.
• Attempted fraud, money laundering, or other illegal activities.
• Abusive or threatening behavior directed at customer support staff.

Members who wish to voluntarily close their account may do so by contacting the st996 customer support team. Any valid balance in the account will be processed for withdrawal after a security review is completed, subject to the fulfilment of all outstanding wagering requirements.

St996 takes member privacy very seriously. All personal data collected is processed in accordance with Privacy Policy which complies with the Malaysian Personal Data Protection Act 2010 (PDPA).

In summary, st996 is committed to:

• Do not sell or transfer members' personal data to third parties for marketing purposes without consent.
• Use 256-bit SSL encryption for all data transmitted between your device and the st996 servers.
• Personal data is retained only for as long as necessary for operational and legal compliance purposes.
• Provide access to your data upon a legitimate request, subject to identity verification procedures.

Your data may be shared with trusted third parties such as payment service providers and game providers solely for platform operational purposes. All such third parties are bound by strict data confidentiality agreements.

St996 shall not be liable for any direct, indirect, consequential, or incidental losses arising from the use of or inability to use this platform, including:

• Financial losses arising from game or betting outcomes.
• Service disruptions caused by factors beyond st996's control, such as internet outages, power failures, or natural disasters.
• Data loss resulting from unforeseen technical failures.
• Any unauthorized third-party actions on your account resulting from your own negligence in maintaining account security.

St996 makes every effort to ensure the platform operates smoothly and securely at all times. However, the platform is provided "as is" and st996 makes no guarantee that it will always be free from errors or interruptions.

St996 reserves the right to amend, add to, or remove any part of these Terms at any time. Amendments take effect immediately upon publication on this site. The "Updated" date at the top of this page will reflect the date of the most recent amendment.

For amendments involving material changes to member rights or responsibilities, ST996 will endeavor to provide advance notice via registered email or in-platform notification. However, it remains your responsibility to review these Terms periodically.

If you do not agree with any amendment, you have the right to close your account. Continued use of the platform after any amendment constitutes full acceptance of the revised terms.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, please contact the st996 customer support team via LiveChat, available 24 hours a day, 7 days a week, on our app or website.

You may also reach us by email at [email protected]. Our team is ready to assist you in Bahasa Melayu and will endeavour to respond to all enquiries within 24 business hours.

For formal complaints, ST996 has a structured internal complaint resolution procedure. Each complaint will be investigated thoroughly and fairly, with a response provided within a reasonable timeframe.