st996's Commitment

St996 Responsible Gaming — Play Smart, Play Longer

St996 believes digital entertainment should bring joy, not stress. We provide the controls, guidance, and support you need to keep your gaming experience positive and balanced.

Deposit Limits Can Be Set
Temporary Account Suspension
Self-Exclusion Available
18 Years and Above Only
18+
Minimum age requirement for all st996 members
24/7
Customer support for responsible gaming issues
5
Self-control tools provided free of charge
100%
Free to set limits and self-exclusion
Our Philosophy

Entertainment That Is Meaningful Start with Control

Online gambling can be an enjoyable source of entertainment when approached the right way. At st996, we don't just provide a gaming platform — we also take responsibility for ensuring every member plays in a healthy and controlled environment.

Many people enjoy casino games, slots, or sports betting as a form of casual entertainment, much like watching a movie or travelling. However, some individuals may find it difficult to control their gambling habits, which can negatively impact their personal life, finances, and social relationships.

That is why st996 invests seriously in its responsible gaming programme. We provide a range of tools and resources that allow you — or someone you care about — to manage gambling activity wisely. All tools are available free of charge and can be accessed directly from your account dashboard.

Our core principle is simple: Gambling should be an entertainment choice, not a necessity. When it starts to feel like pressure or a compulsion, it's time to pause and seek support.

Important Reminder: Never gamble with money you cannot afford to lose. Set a clear budget before playing and stick to that limit without compromise.

St996 also takes active steps to identify concerning usage patterns. Our system monitors wagering activity and will alert members who show signs of problem gambling before the situation escalates.

We believe that social responsibility is not merely a marketing slogan — it is a genuine commitment that must be reflected in every aspect of platform operations. From the registration process, age verification, and limit-setting, through to self-exclusion programmes — all of these are specifically designed to protect the wellbeing of our members.

Safe Gaming Principles
Set a budget before you play
Treat losses as the cost of entertainment
Do not chase your losses
Do not play when you are stressed or feeling low
Take regular breaks while playing
Do not use borrowed money to gamble
Stop when your budget limit is reached
Seek help if you feel out of control
Minor Restriction: The st996 platform is intended for individuals aged 18 years and above only. We conduct age verification during KYC and reserve the right to close any account suspected of belonging to an underage user.
Self-Control Tools

Six Tools Protection What We Offer

All of the following tools are free, easily accessible, and take effect immediately from your st996 account dashboard.

Daily / Weekly Deposit Limit
Set the maximum deposit amount you can make in a day or a week. Once a limit is set, our system will automatically block any deposit that exceeds that amount — no relying on willpower alone.
Per-Session Wagering Limit
Cap the maximum wagering amount within a single gaming session. Once this limit is reached, your session will end automatically and you will need to log in again after a set rest period — giving you time to think before continuing.
Temporary Account Suspension
If you feel you need a break from the platform, you can suspend your own account for a period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make any transactions — giving you the breathing space you need.
Long-Term Self-Exclusion
For more serious cases, you may apply for self-exclusion for 6 months, 1 year, or permanently. All marketing data will be deleted, and you will not receive any promotions or invitations to return during the exclusion period.
Wagering Activity Report
Review the full history of your wagering activity — including total amounts wagered, wins, losses, and time spent. This information helps you make an honest self-assessment of your gaming habits.
Immediate Counselling Support
st996's trained support team is available 24/7 via LiveChat. If you feel gaming is starting to affect your life, reach out to us — we'll help connect you with the right support resources in Malaysia.
Self-Assessment

Are You Playing Responsibly?

Answer the questions below honestly. If you answer "Yes" to more than 3 questions, consider using our self-control tools or seeking professional help.

1
Have you ever felt the urge to bet with more money than you could afford to lose?
2
Have you ever tried to chase losses by placing bigger bets?
3
Have people close to you ever expressed concern about your gambling habits?
4
Have you ever lied to family or friends about how much time or money you've spent gambling?
5
Have you ever gambled to escape problems, stress, or feelings of sadness?
6
Have you ever felt unable to stop playing even when you wanted to?
7
Has gambling ever affected your job, studies, or personal relationships?
This assessment is not a medical diagnosis. If you are concerned, please contact Talian Kasih 15999 (Jabatan Kebajikan Masyarakat Malaysia) or st996 customer support for further guidance.
Risk Scale

Understanding Risk Level You

Based on the number of "Yes" answers in the self-assessment above, refer to the table below to understand where you stand:

"Yes" Answers Risk Level Recommended Actions
0 – 1 Low Continue playing with your current habits. Review this assessment periodically.
2 – 3 Moderate Set deposit limits and session wagering limits. Monitor your activity with monthly reports.
4 – 5 High Use a temporary account suspension. Speak with the st996 support team or a counsellor.
6 – 7 Critical Request self-exclusion immediately. Contact Talian Kasih 15999 or your nearest Health Clinic.
Malaysia Help Resources
Talian Kasih 15999
Jabatan Kebajikan Masyarakat Malaysia — 24-hour counselling support
Befrienders Kuala Lumpur
Malaysia's voluntary emotional support and mental health organisation
Public Health Clinic
Free counselling services at Malaysia Ministry of Health clinics
st996 Support
LiveChat 24/7 — our team can help you activate self-control tools
Step-by-Step Guide

How to Set Self-Control Limits at st996

The process is straightforward and can be completed in under 2 minutes. All changes take effect immediately.

1
Login to Your st996 Account
Access your account via the st996 website or mobile app. Make sure you are on your account dashboard's main page.
2
Navigate to "Account Settings"
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
3
Select the Desired Limit Type
Choose from Deposit Limit, Wagering Limit, Temporary Suspension, or Self-Exclusion. Each option includes a clear description of how it works.
4
Enter Limit Amount or Duration
For financial limits, enter the amount in Malaysian Ringgit (RM). For time-outs or exclusions, select the period that suits your needs.
5
Confirm and Save Settings
Confirm your selection via the OTP sent to your registered phone number. Limits will take effect immediately once confirmation is complete.
Important Note: Limits can be reduced immediately, but to increase a limit or cancel a suspension, a mandatory 7-day waiting period applies to allow time for reconsideration.
Smart Play Tips
Set your limits before you start playing, not while you are already playing
Review your activity report weekly for any concerning patterns
Make time for other activities besides gambling
Do not save your bank card details automatically on the platform
Do not gamble under the influence of alcohol or medication
Never borrow money to gamble under any circumstances
Child Protection: Ensure your device is password-protected if children are present at home. st996 recommends using parental control software on shared devices.
Frequently Asked Questions

FAQ Responsible Gaming

Answers to frequently asked questions about st996's responsible gaming programme.

Self-exclusion is an option that allows you to block yourself from accessing your st996 account for a set period — whether 6 months, 1 year, or permanently. During the exclusion period, you will be unable to login, make deposits, or receive any marketing communications from us. This tool is designed to help those who feel the need to stop playing entirely, whether temporarily or long-term.

No. Self-exclusion is a serious decision and cannot be reversed before the specified period ends. This is an intentional design feature — we want to ensure this tool is truly effective in helping you take a break from the platform. After the exclusion period ends, you will need to contact customer support directly to request account reactivation, and there is an additional 7-day waiting period before the account is reactivated.

Yes, completely safe. The balance in your account will not be affected in any way during a time-out or self-exclusion period. You may contact st996 customer support to request a withdrawal of your balance even during this period. Our team will process your withdrawal request in accordance with standard procedures within the specified timeframe.

The st996 monitoring system continuously analyses wagering patterns to identify early warning signs. These include sudden increases in deposit amounts, betting at unusual hours, loss-chasing patterns, and changes in gaming behaviour. When the system detects a concerning pattern, members will receive an in-app notification and our support team may proactively reach out to offer assistance or information on available self-control tools.

If you are concerned about someone close to you, the first step is to have an open, non-judgmental conversation. Try to understand their situation before suggesting solutions. You can contact Talian Kasih 15999 for guidance on how to help a family member or friend who may be facing a gambling problem. The st996 support team can also provide information on how to request an account restriction on behalf of a family member in certain situations, subject to established verification procedures.

Deposit limits can be changed at any time, but there is an important distinction: reducing a deposit limit takes effect immediately, while increasing a limit requires a mandatory 7-day waiting period before the change comes into effect. This policy is designed to ensure that decisions to raise limits are not made impulsively during a gaming session, giving you sufficient time to reconsider.
Play Safe with st996

Ready to Play With Play Smarter?

Register your st996 account today and set your self-control limits from day one. Play safely, responsibly, and enjoy a positive digital entertainment experience.

Register a New Account Account Login Download App

St996 supports responsible gaming. For individuals aged 18 and above only.

Bahasa Melayu