Privacy Policy st996 — Our Commitment to Protecting Your Personal Data

St996 is a digital entertainment platform fully committed to protecting the privacy of every member. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.

This Privacy Policy clearly and transparently explains how st996 collects, processes, stores, and protects your personal data when you register, access, or use any of our services — whether through the st996 website or mobile app.

This document is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and the highest international security standards. By using the st996 platform, you agree to the data protection practices set out in this Privacy Policy.

We encourage you to read this document in full. If any section is unclear, the st996 customer support team is available to assist you via LiveChat 24/7.

St996 only collects information that is genuinely necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of information we collect:

St996 not collecting sensitive information such as biometric data, medical records, or religious information unless required by applicable laws or regulations.

Every piece of information we collect is used for a legitimate and specific purpose. st996 will not use your data for unrelated purposes without your consent. The following are the primary purposes of data use:

• Account Management: Creating, verifying, and maintaining your member account, including the mandatory KYC process.
• Transaction Processing: Ensuring deposits and withdrawals are processed securely, accurately, and within the promised timeframe.
• Platform Security: Detecting and preventing fraud, money laundering, intrusion attempts, and any other suspicious activity.
• Customer Support: Responding to inquiries, resolving complaints, and providing you with effective technical assistance.
• Service Communication: Sending important notifications related to your account, transactions, and security updates.
• Marketing (with consent): Informing you about st996's latest promotions, bonuses, and offers — only if you have consented to receive marketing communications.
• Legal Compliance: Meeting the reporting and compliance requirements set by Malaysian authorities.
• Responsible Gaming: Monitoring usage patterns to identify members who may need responsible gaming support.

St996 applies the principle of data minimisation — we only collect what is necessary and nothing more.

St996 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. Data sharing only occurs in the following situations and is subject to strict confidentiality agreements:

• Payment Service Providers: Partner banks, e-wallet providers, and payment processors used to facilitate your financial transactions.
• Game Providers: Registered game software companies that provide game content on the st996 platform, to ensure a smooth gaming experience.
• Technology Service Providers: Server infrastructure, cloud services, and cybersecurity providers that help us operate the platform securely.
• Regulatory Authority: When required by law, court order, or directive from a legitimate Malaysian authority.
• Fraud Prevention: Agencies or services that help detect and prevent fraud, money laundering, or cybercrime activities.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that data for the stated purposes. st996 ensures all partners comply with data protection standards equal to or higher than our own.

Protecting your personal data is st996's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and st996's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are stored in encrypted format on our servers.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their account.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week to detect any suspicious or unusual activity.
• Regular Security Audits: st996 conducts comprehensive security audits regularly through independent third-party security experts.
• Strict Access Control: Only authorized personnel are granted access to members' personal data, and only when required for legitimate operational purposes.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. If you suspect any compromise to your account, please contact st996 customer support immediately.

St996 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can continuously improve the overall user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for your convenience.
• Analytics Cookies: Collecting aggregated and anonymized usage data to help us understand platform usage patterns.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the st996 platform. Cookies do not contain your password or financial information.

St996 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations in Malaysia.

• Active Account Data: Retained for the entire duration your account remains active at st996.
• Closed Account Data: After account closure, basic data is retained for a minimum of 5 years to meet anti-money laundering (AMLA) legal compliance requirements.
• Transaction Records: Retained for 7 years in line with accounting and tax requirements set out under Malaysian law.
• Security Log Data: Retained for 12 months for security investigation purposes if required.
• Marketing Data: Deleted immediately after you withdraw consent to receive marketing communications.

Once the designated retention period has ended, your data will be securely deleted or anonymised in accordance with approved data deletion procedures.

As an st996 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

The st996 platform is a digital entertainment service exclusively for individuals aged 18 years and above only. st996 does not knowingly collect or process personal data from underage individuals.

If you are a parent or guardian and believe that your underage child has registered an account with st996, please contact us immediately. We will take prompt action to close the account and delete all associated data.

St996 uses age verification and identity document checks during the KYC process to ensure no underage members access our platform. Child safety is a shared responsibility, and we take this matter very seriously.

St996 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. The "Updated" date at the top of this page will always indicate the latest version of this document.

For significant amendments that directly affect your privacy rights, st996 will endeavour to provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect.

Your continued use of the st996 platform following any amendments to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amendments made, please discontinue use of the platform and contact us to close your account.

For any enquiries, requests, or complaints regarding this Privacy Policy or the management of your personal data by st996, please contact us via:

• LiveChat: Available 24/7 directly within the st996 app or website — the fastest way to get a response.
• Email: [email protected] — for written inquiries or formal requests relating to personal data.

Our experienced team is ready to assist you with Bahasa Melayu and are committed to responding to all privacy-related enquiries within 3 working days.

If you are not satisfied with how we have handled your complaint, you have the right to lodge a complaint with Personal Data Protection Department (PDPD) Malaysia which is the regulatory body for PDPA in Malaysia.